Purchase Policies and FAQ
Different companies have different needs. For this reason, we offer a variety of license and support options. We also offer optional subscriptions for software updates so that you always have the latest version of your software.
On this page you will find links to a number of our general policies and practices that answer your questions about how to evaluate, correctly license and purchase our products.
GroupDocs is different from most companies when it comes to how we sell software. We build incredible software that developers can try before buying. To do this, we rely on a slightly different sales model. Here's what makes it different:
- No pushy sales team.
- Free 30-day fully functional evaluation install that include free sales and technical support.
- Our vast documentation, examples hosted on Github and technical forums filled with thousands of questions and solutions.
- One common End User License Agreement that covers all our download products, including those from our other ventures with product downloads.
- Easy online quote and purchasing. Place an order and pay by credit card to recieve your license file within minutes.
- License types - important information about our licenses and which one is right for you.
- Requesting a free evaluation license - information about how to get a risk free 30 day temporary license for evaluation purposes. We strongly encourage developers to download and try our products prior to purchasing
- Purchasing a production license - the steps to take to purchase a production license
- Advanced Reseller Program - explanation of GroupDocs licensing limitations and options when using GroupDocs APIs within a Development Library, API, or SDK.
- EULA - view the end user license agreement for our products
- Software escrow - protect your investment by placing the source code for the products you have bought in escrow.
- Transfer license ownership - request to transfer the ownership of a purchased license within a company or to a different company
- Product Migration - what happens to your license if a feature of a product you own is moved to a different product.
- Are GroupDocs licenses per user, or per named user?
- Do we need licensing for only active developers? For example, we have a team of two developers working on shift A and a second team of two developers working on shift B … in this situation do we need two or four licenses?
- Do we need a separate license for our Build / CI (Continuous Integration) Servers?
- I'm a contractor who works with different companies on a project basis. I was licensed for a GroupDocs product on my last job. Does that mean that I can use it in my next job?
- What's the difference between a license and a subscription?
- What's the difference between a Small Business and an OEM license?
- Can two companies temporarily share a license for a period of time?
- If my company purchases a product for one platform e.g GroupDocs for Java product, can part of the seats be converted to another platform e.g .NET ?
- What does the term "physical site" or "physical location" refer to, with regards to licensing?
- We have a sizeable development team, but only one person using GroupDocs APIs. Do all developers need to be licensed or only the one working directly with the GroupDocs products?
- We have several developers working on a single project, but they are working in a distributed model. Can we still use a site license to properly license our team?
- What options do I have do purchase products as a bundle?
- Do you support all the features of a specific file format?
- There are five of us in the team, but we all work in different offices. What kind of license do we need?
- I work in our London offices but the solutions I create for my company are used in our New York and Paris offices. What license do I need?
- Can a developer's license be reused if that developer leaves the company or is permanently reassigned to a different project?
- A new developer has joined the team, what steps must be taken to transfer the license to the developer's new machine?
- How does Metered Licensing work?
- Subscriptions - general information about subscriptions which give you access to software updates, security fixes and new features.
- Renewing a subscription - information about how and when to renew a subscription.
- Support Options - All GroupDocs subscriptions come with free lifetime technical support, if you need more then click to head the Paid Support section to read about further support options
- Renew your subscription automatically - how to ensure that you always have the latest version of your product.
- Feature support - Learn about how GroupDocs feature support and how our products improve week by week.
- Versions - how to tell what version of a product you have.
- What do you mean by subscription?
- What's the subscription expiry date?
- My subscription is about to expire. Does that mean I will no longer be able to use the product?
- My subscription expires in December. My purchasing department would like to align all our payments and pay for a renewal in June. Would that mean that my new subscription expires in June next year?
- Do I get the same discount on the renewal that I received when I first purchased?
- I submitted an issue when I still had a valid subscription. By the time the fix came, my subscription had expired. Can I still apply the fix?
- I submitted an issue last week and my subscription will expire next week. Can you promise to have the fix ready before my subscription expires so that I can be sure to get it without having to extend the subscription?
- What happens if a product is discontinued?
- If I find a problem in a product, will you fix it?
- Can I make a feature request?
- Can you add a fix to an earlier version of the product that I am currently using?
- Can maintenance dates be synchronized for licenses purchased at different times?
- Can I renew only some products/licenses/years in my subscription?
- Is there a maximum number of years of software maintenance I can purchase at a time?
- Can I add paid support part way into my subscription?
- Payment methods - lists our forms of payment, which currencies we accept and Net 0-day payment terms.
- No check policy - information about why GroupDocs no longer accepts checks.
- Generate a quote - list of steps detailing how to generate a pricing quote.
- Place an order - list of steps showing how to place an online order.
- Purchase paid support - how to add paid support to your subscription.
- What is PO and PO number? - brief information about what a PO is and how to create it.
- Use a discount coupon code - step by step instructions about how to use discount coupon code.
- Add administrative contacts - steps to add additional billing contacts to an order who will receive invoices and reminders.
- Cancel an order - list of steps showing how to cancel an online order.
- Download a license - information on how to download your license after purchase.
- Use a license - information showing how to use your license file after download.
- Pricing disclaimer - GroupDocs reserves the right to change pricing but we try to keep all our channels up-to-date.
- Discontinued products - Learn which products are no longer for sale
- Protecting your license - Information about how to protect your license from being leaked or stolen.
- Can I evaluate GroupDocs products prior to purchasing?
- Can I receive technical support when I'm evaluating a product?
- How can I request a quote?
- Can I request a quote or invoice in a currency other than US Dollars?
- Can I receive the license early before paying?
- Are there any applicable taxes?
- I require your W-9 Form, can you send it?
- Can I purchase your products through a local reseller?
- I have been advised that we should withhold some of the payment to you for tax purposes, is that acceptable?
- Can I get a discount?
- Does GroupDocs have a consultant team who can assist with on-site training, implementation and/or software customizations?
- Does GroupDocs do product demonstrations?
- After an order has been placed, how and when can the license key be accessed?
- Where can I download my license?
- Where can I download the product?
- How do I install the product?
- If I already installed the product before purchase, do I need to reinstall the software?
- Which payment methods are accepted?
- Do you include tax in your prices listed on the website or quotes?
- I'm based in Australia, why is GST added to an invoice that is in USD currency?
- Who else uses GroupDocs products?
- Are GroupDocs products HIPAA compliant?
- Does GroupDocs offer software escrow services?
- Can you sign an NDA or any other custom agreement?
- Do you have any testimonials or success stories from satisfied customers?
Upgrade, Discounts and Returns
- Upgrades explained - explanation of what GroupDocs considers an upgrade and how to order one to receive a discount.
- Competitive upgrade - how to upgrade from a competitor's product to a GroupDocs product.
- Discounts - describes how we apply discounts and how you can request one.
- Exchanges - in limited circumstances we will authorize an exchange from one product to another after purchase.
- Refunds - we do everything we can to help you make the right decision before you buy to avoid refund requests.
Upgrade, Discounts and Returns FAQ
- What if I want to upgrade after 90 days have passed since purchase?
- Are there any discounts for government organizations?
- Are there any discounts for non-profit or academic institutions?
- Are there any discounts for startups?
- When I upgrade does the subscription expiry date of the license change?
- Can I downgrade an order?
- Is there a discount for purchasing several products/licenses/subscription years in a single order?
- I'm a returning customer, are there any discounts for me?
- I am currently using your competitor's product, is there any discount for me to change to GroupDocs?
- Anti fraud measures - we protect ourselves from fraud by contacting the purchaser before releasing a licence if the transaction appears suspcious.
- About tax - explains issues related to tax such as W-9 form, VAT, GST, etc.
- Australian customers - payment instructions specific for Australian customers including our ABN.
- Paperless policy - GroupDocs acts responsibly where possible to avoid any negative environmental impact.
- IBAN number - a description of IBAN, why GroupDocs does not have one and how to send payment via wire.
- Export Regulations - Information about the self classification for EAR (Export Administration Regulation) and Australian Export Controls of GroupDocs products.
Licenses for Community Leaders and Reviewers