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購入ポリシーとFAQ

このページでは、製品の評価方法、正しいライセンス取得方法、購入方法に関する質問に答える、当社の一般的なポリシーや実務へのリンクをご覧いただけます。

GroupDocs は、ソフトウェアの販売方法において多くの企業とは異なります。開発者が購入前に試すことができる優れたソフトウェアを提供しています。そのため、やや異なる販売モデルを採用しています。主な特徴は次のとおりです。

  • 押し付けがましい営業チームはありません。
  • 無料の 30 日間フル機能評価インストールがあり、無料の営業・技術サポートが含まれます。
  • GitHub にホストされた膨大なドキュメント、サンプル、そして何千もの質問と解決策が掲載された技術フォーラムがあります。
  • すべてのダウンロード製品（他の事業部の製品ダウンロードを含む）をカバーする共通のエンドユーザーライセンス契約（EULA）があります。
  • 簡単なオンライン見積もりと購入。注文してクレジットカードで支払うと、数分以内にライセンスファイルが受け取れます。

 

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ライセンス
ライセンス FAQ
  1. Are GroupDocs licenses per user, or per named user?
  2. Do we need licensing for only active developers? For example, we have a team of two developers working on shift A and a second team of two developers working on shift B … in this situation do we need two or four licenses?
  3. Do we need a separate license for our Build / CI (Continuous Integration) Server?
  4. I’m a contractor who works with different companies on a project basis. I was licensed for a GroupDocs product on my last job. Does that mean that I can use it in my next job?
  5. What’s the difference between a license and a subscription?
  6. What’s the difference between a Small Business and an OEM license?
  7. Where can I find pricing information?
  8. Can two companies temporarily share a license agreement for a period of time?
  9. If my company purchases a GroupDocs for Java product, can part of the seats be converted to .NET?
  10. What does the term physical location refer to, with regards to licensing?
  11. We have a sizeable development team, but only one person using GroupDocs products. Do all developers need to be licensed or only the one working directly with the GroupDocs products?
  12. We have several developers working on a single project, but they are working in a distributed model. Can we still use a site license to properly license our team?
  13. What options do I have do purchase products as a bundle?
  14. Do you support all the features of a specific file format?
  15. There are five of us in the team, but we all work in different offices. What kind of license do we need?
  16. I work in our London offices but the solutions I create for my company are used in our New York and Paris offices. What license do I need?
  17. Can a developer’s license be reused if that developer leaves the company or is permanently reassigned to a different project?
  18. A new developer has joined the team, what steps must be taken to transfer the license to the developer’s new machine?
  19. Does a working from home (WFH) arrangement change the license type that is required?
  20. How does Metered Licensing work?
サブスクリプション
  • Subscriptions - ソフトウェアの更新、セキュリティ修正、新機能へのアクセスを提供するサブスクリプションの概要
  • Renewing a subscription - サブスクリプションの更新方法とタイミングに関する情報
  • Support Options - すべての GroupDocs サブスクリプションには無料の生涯技術サポートが含まれます。追加サポートが必要な場合は、有料サポートセクションをご参照ください
  • Renew your subscription automatically - 常に最新バージョンを利用できるよう自動更新を設定する方法
  • Feature support - 機能サポートの内容と、製品が週ごとにどのように改善されるかをご紹介
  • Versions - 製品のバージョンを確認する方法
サブスクリプション FAQ
  1. What do you mean by subscription?
  2. What’s the subscription expiry date?
  3. My subscription is about to expire. Am I still able to use the product?
  4. My subscription expires in December. My purchasing department would like to align all our payments and pay for a renewal in June. Would that mean that my new subscription expires in June next year?
  5. Do I get the same discount on the renewal that I received when I first purchased?
  6. I submitted an issue when I still had a valid subscription. By the time the fix came, my subscription had expired. Can I still apply the fix?
  7. I submitted an issue last week and my subscription will expire next week. Can you promise to have the fix ready before my subscription expires so that I can be sure to get it without having to extend the subscription?
  8. What happens if a product is discontinued?
  9. If I find a problem in a product, will you fix it?
  10. Can I make a feature request?
  11. Can you add a fix to an earlier version of the product that I am currently using?
  12. Can maintenance dates be synchronized for licenses purchased at different times?
  13. Can I renew only some products/licenses/years in my subscription?
  14. How do I sign up for the Auto-Renewal program for existing subscription/license?
  15. How will I know when a payment is made or how much was paid? Will I get an invoice?
  16. How do I change or update my payment details linked to Auto-Renewal?
  17. How long does Auto-Renewal continue?
  18. Who can I contact if I have difficulties with the Auto-Renewal program?
  19. What if I don’t have enough money in my account when the subscription needs to be renewed?
  20. Will I still receive a notification that my subscription is expiring and that you will charge my card?
  21. How do I cancel Auto-Renewal?
  22. Is there a maximum number of years of software maintenance I can purchase at a time?
  23. Can I add paid support part way into my subscription?
購入
購入 FAQ
  1. Can I evaluate GroupDocs products prior to purchasing?
  2. Can I receive technical support when I’m evaluating a product?
  3. How can I request a quote?
  4. Can I request a quote or invoice in a currency other than US Dollars?
  5. Can I receive the license early before paying?
  6. Are there any applicable taxes?
  7. I require your W-9 Form, can you send it?
  8. Are GroupDocs products FIPS compliant?
  9. I have been advised that we should withhold some of the payment to you for tax purposes, is that acceptable?
  10. Can I get a discount?
  11. Does GroupDocs have a consultant team who can assist with on-site training, implementation and/or software customizations?
  12. Does GroupDocs do product demonstrations?
  13. After an order has been placed, how and when can the license key be accessed?
  14. Where can I download my license?
  15. Where can I download the product?
  16. How do I install the product?
  17. If I already installed the product before purchase, do I need to reinstall the software?
  18. Which payment methods are accepted?
  19. Do you include tax in your prices listed on the website or quotes?
  20. I’m based in Australia, why is GST added to an invoice that is in USD currency?
  21. Who else uses GroupDocs products?
  22. Are GroupDocs products HIPAA compliant?
  23. Does GroupDocs offer software escrow services?
  24. Can you sign an NDA or any other custom agreement?
  25. Do you have any testimonials or success stories from satisfied customers?
アップグレード、割引、返金
  • Upgrades explained - GroupDocs が考えるアップグレードの定義と、割引を受けて注文する方法の説明
  • Competitive upgrade - 競合製品から GroupDocs 製品へのアップグレード方法
  • Discounts - 割引の適用方法とリクエスト手順の説明
  • Exchanges - 限定的な状況で購入後に別製品への交換を承認する場合
  • Refunds - 購入前に最適な判断ができるよう支援し、返金リクエストを減らす取り組み
割引 FAQ
  1. Is there a discount for government agencies?
  2. Is there a discount for non-profit or academic institutions?
  3. Is there a discount for startups?
  4. When I upgrade does the subscription expiry date of the license change?
  5. Can I downgrade an order for a discount?
  6. Is there a discount for purchasing several products/licenses/subscription years in a single order?
  7. I’m a returning customer, are there any discounts for me?
  8. I am currently using your competitor’s product, is there any discount for me to change to GroupDocs?
コンプライアンス
  • Anti fraud measures - 取引が疑わしい場合、ライセンス発行前に購入者へ確認を行うことで不正を防止
  • Taxes - W-9 フォーム、VAT、GST など税金に関する事項の説明
  • Australian customers - オーストラリアのお客様向け支払指示と ABN の情報
  • Paperless policy - 環境への影響を最小限に抑えるためのペーパーレス方針
  • IBAN number - IBAN の説明、GroupDocs が IBAN を持たない理由、電信送金の手順
  • Export Regulations - EAR（輸出管理規則）およびオーストラリア輸出管理に関する自己分類情報
European VAT FAQ
  1. Why is our company starting to charge VAT?
  2. When will the new VAT charges take effect?
  3. How will the VAT be calculated?
  4. How to utilize the reverse charge mechanism for VAT?
  5. What if I don’t have a VAT number?
  6. How can I provide my VAT number?
  7. Will the prices displayed on the website include VAT?
  8. What if I have a subscription or ongoing service?
  9. Who can I contact for more information?
  10. Where can I find more information about VAT rates in my country?
UK VAT FAQ
  1. Why is our company starting to charge UK VAT?
  2. When will the new UK VAT charges take effect?
  3. How will the UK VAT be calculated?
  4. How to utilize the reverse charge mechanism for VAT?
  5. What if I don’t have a UK VAT number?
  6. How can I provide my UK VAT number?
  7. Will the prices displayed on the website include VAT?
  8. What if I have a subscription or ongoing service?
  9. Who can I contact for more information?
  10. Where can I find more information about UK VAT rates?
Licenses for Community Leaders and Reviewers